Resume

William Wilcosky

linkedin.com/in/wilcosky

Summary

Results-driven operations specialist with extensive experience in talent acquisition, process optimization, and training program development. Adept at creating innovative solutions to streamline operations and enhance efficiency. Recognized for exceptional organizational skills, attention to detail, and ability to motivate and lead teams. Proven track record in developing and implementing processes that improve business operations, reduce ramp-up time, and ensure compliance. Passionate about creative content development and teaching others to use various systems effectively. Committed to fostering positive relationships consistent with company values.

Skills

Talent Acquisition | Training Program Development | Process Optimization | Strategic Planning | Team Leadership | Creative Content Development | Employee Coaching | Client Consultation | Compliance Audits | Project Management | Presentation Creation | Vendor Negotiation | Conflict Resolution | Office Management | Cross-Functional Collaboration | Microsoft Office Suite | Google Suite | SharePoint | ATS Systems | CRM Systems | LMS Systems

Experience

MBO Partners (July 2024 – Present)

  • Beginning my journey as a Client Success Specialist

Randstad Enterprise (July 2008 – May 2024)

Global Training Manager (May 2023 – May 2024)

  • Designed and rolled out a new hire training program for Meta within 2 weeks, receiving a 5 out of 5 survey rating from first classes.
  • Delegated 90% of training material creation to direct reports, allowing strategic focus and consultation.
  • Created interactive trainer tracking system, increasing task and project accuracy and efficiency by 100%.
  • Proactively developed AI training, team website, LMS modules in Articulate, and tools as needs arose.
  • Closely monitored new processes, materials, surveys, and other data to ensure continuous improvement.

Business Process Analyst (January 2023 – May 2023)

  • Developed the Google account’s first SOP for the BPA role, reducing ramp-up time by 30%.
  • Collaborated with other BPAs to brainstorm improvements for the BPA role.
  • Assisted the account’s creative team with presentations and graphics due to creative abilities.
  • Transitioned to Training Manager role due to outstanding performance and opportunity.

Operational Excellence Manager (January 2018 – January 2023)

  • Created a mostly automated new hire training program for recruiters, reducing ramp-up time by 50%.
  • Led the customization and rollout of the Phenom People CRM for Honeywell, becoming the SME, creating training materials, and reducing the time to fill by several days.
  • Implemented new processes within 1 day when needed.
  • Ensured 99% compliance among recruiters through various audits, proper coaching and consultation with managers.
  • Assisted with the rollout of the Cornerstone ATS, gathered and tracked feedback, and consulted with the client improving the ATS experience for recruiters.
  • Created reports, presentations, and served as the account’s process SME.
  • Reorganized process materials from SharePoint to Google Drive and created new documentation.

Manager, Talent Delivery (June 2015 – January 2018)

  • Managed 6 to 10 recruiters, conducted weekly meetings, provided coaching, and ensured SLAs were met or exceeded.
  • Collaborated with clients on hard-to-fill roles, leading job fair and employee referral efforts, achieving 20% faster fills.

Sr. Recruiter (July 2008 – June 2015)

  • High-volume recruiting for AT&T call centers, achieving 30 fills per month with 100% fill rate.
  • Conducted full life-cycle recruiting for Honeywell Aerospace, including engineering, marketing, and IT roles.

Education & Certifications

Bachelor of Arts in Business (Focus: Marketing), Kennesaw State University

SEO Basics, HubSpot

Six Sigma White & Yellow Belt, MSI

Google Project Management Professional, Coursera